Accessibility Services

If you are a person with a disability who needs assistance using our websites (or mobile apps), our Customer Service Representatives can assist you!  Please call them at the number on your member ID Card or at  1-855-401-5713*  from 9am-5pm ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

Innovation Health strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA Guidelines as our corporate standard.

See the guidelines >

Note: For issues logging into the web site, please call 1-800-225-3375* for a representative who can assist with technical questions.

*Aetna provides certain management services to Innovation Health including answering customer service phone calls.